FAQ
Payments
What payment methods do you accept?
We accept all major credit cards, Shop Pay, PayPal, and more.
Is my payment information secure?
Absolutely. We use Shopify's secure checkout with SSL encryption on every transaction.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Products
Do your products come with a warranty?
Yes, all products come with a 1-year warranty.
Do you sell accessories?
Yes! We carry a wide range of audio accessories to complement your gear.
How do I know which product is right for me?
Contact us via chat or email and our team will help you find the perfect fit.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery. Items must be in original condition.
What if my item arrives damaged?
Contact us immediately at support@blackstaraudiori.com and we'll make it right.
Can I exchange an item?
Yes, exchanges are accepted within 30 days. Contact us to initiate an exchange.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Orders & Shipping
How long does shipping take?
Shipping times depend on finding the best products from around the world. Standard shipping typically takes 5-7 business days after your order ships, but delivery times may vary based on our global sourcing.
Do you offer free shipping?
Yes! We offer free shipping on orders over $75.
How do I track my order?
Once your order ships, you'll receive a tracking email with your tracking number.
Do you ship internationally?
Currently we ship within the US. International shipping is coming soon.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.